Step 1
Visit Consumer Direct website for a details on your rights and options. Consumer Direct is a UK government website, which has a very comprehensive guide on a wide variety of issues including:
- mobile phones
- Cars
- holidays
- guarantees
- shopping on-line
- scams
- making a complaint
Alternatively look at the Citizens Advice Guide which has advice on consumer rights and Gas / Electricity issues. For those who have English as a 2nd language a translation service is available.
Step 2
If you are still unsure what to do, or you want individual advice either phone the Consumer Direct helpline, or contact Student Advice at stu.adv@reading.ac.uk tel 0118 3784100,or visit us at The Hub, in the RUSU building.
