Our Service Aims
The Student Advice Service aims to meet the ever-changing and diverse needs of the student
community.We see students in one-to-one advice sessions, workshops, through our outreach
work and other developmental activities.
We aim to welcome you to a relaxed, informal and friendly environment.
Our services are:
- Independent
The Student Advisors are permanent members of staff who are employed by the Students'
Union, not Reading University. We canoffer advice and support on University matters and
this will not be shared with University staff without your consent.
- Confidential
Your meeting with a Student Advisor is confidential. We will not tell anyone that you have
seen a Student Advisor or the nature of your problem, without your consent. This includes
University staff, your family and friends. Only the Student Advice team have access to this
information. Please ask to see our Confidentiality Policy if you have any concerns regarding
this aspect of our service.
- Non-judgmental
The Student Advisors are not here to lecture you, tell you how to live your life or what to do.
We aim to give you information to enable you to make an informed decision.
- Non-discriminatory
The Student Advisors will not discriminate against anyone who uses our service. We can
provide information and advice over the telephone, in person or via email. More in-depth
advice may require an appointment with a Student Advisor.
- Free
Our service is provided free of charge.
- Up to date advice
We receive training on a variety of issues which effect students and we are here to help you.
We can help you with any queries, questions or problems you may encounter whilst you are
studying at Reading University. If we are unable or unqualified to offer you the advice you
need, we are able to refer you to an appropriate person or organisation that will be able to
help you.
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