About Us

Whether you are an undergraduate or postgraduate, from UK or overseas, straight out of college or returning to study, we can provide advice services tailored to meet your specific needs and help guide you through any problems.

The Advice Service is free, confidential, non-judgemental, independent and non-discriminatory. No Information will be shared with the University or anyone else without your permission.

The Advisers run drop-in sessions where no appointment is needed. If you need help with a housing, money, welfare or academic matters the Advisers run drop-in sessions where no appointment is needed in the ARC.

Our Service Aims

We aim to provide practical solutions to emotional issues in a relaxed and friendly environment.

As a team of specialist advisers we provide advice, support and advocacy to students at the University of Reading. Our service is independent, confidential, discrete, non-judgmental, about empowerment and free of charge

The team are professionally trained staff and members of a number of professional bodies including: AdviceUK, National Association of Student Money Advisers (NASMA), and National Homelessness Advice Service (NHAS). We work closely with other legal advice organisations and the University to provide a quality service.

The Advice Service was awarded the Advice Quality Standard (AQS) in 2013. The AQS is awarded to organisations who give advice to members of the public on legal issues.

Confidentiality and discretion are important to us and we meet with students in a private space. Further information regarding confidentiality can be found in our Policies and Procedures.

Our role is not to judge, but to empower our clients by explaining options, rights and responsibilities.

Meet the team

Find out who our advisers are and their availability each week.

Service policies and procedures

To maintain a quality service and meet AQS requirements the Advice Team work within the following framework. These standards are reviewed annually.

Feedback and complaints

Your feedback is important to us, as it helps us maintain and improve our service. Our anonymous on-line feedback form has 8 quick questions and will only take a few minutes to complete.

Frequently asked questions

You'll find answers to our most commonly aksed questions here.

Contact the Advice Service

Appointments with the Advice Service by arrangement, or drop in without an appointment.

Services which operate within the Advice Service have separate sessions: see their individual pages for further info on how and when to access them.

Drop-in times for the Advice Service

Term Time
11:00 – 13:30 Monday & Tuesday
14:00 – 16:30 Wednesday
11:00 – 13:30 Thursday & Friday
Vacation Time
11:00 – 13:30 Monday & Thursday
14:00 – 16:30 Wednesday