The Advice Service is an impartial team of trained and experienced advisers empowering students at the
University of Reading to take control of their circumstances for positive change. Our advice is non-judgmental
and aims to provide you with the information you need to make an informed decision about the options
available. We provide free and confidential advice and representation on a range of issues relating to student
life. Our service is available for all students: Undergraduate, Postgraduate Taught, Postgraduate Research,
home or international.
We are part of RUSU, completely independent of the University, allowing us to support you without conflict of
interest. Though independent, our Advisers have good links with University departments and services, and
external organisations. This ensures that students receive the best possible advice and support.
Below are some examples of areas that we are able to advise students on:
- Academic advice (i.e. academic appeals, extenuating circumstances, academic misconduct, fitness to
study/practice, complaints and disciplinaries)
- Housing advice (i.e. deposit disputes, problems with landlords, damp & disrepair, leaving a tenancy
agreement and tenant disputes)
- Money advice (i.e. Student Finance, welfare benefits, budgeting, utility bills, tax and financial
- Other advice (i.e. consumer issues, employment issues)
We deal with a wide range of issues so if you are unsure just get in touch; if we can’t help you, we’ll direct
you to the people who can.
For details about how to get in touch with us, please see our contact information and opening times at the
bottom of this page. However you make contact, you will be allocated a specialist Adviser who will support you
and advise you in the way that works best for you. If you come to the Advice Service in person, an adviser
will meet with you in a private space within the ARC in the RUSU building, where you can discuss your
situation or query confidentially.
Whether you are a first-time undergraduate, a fourth year postgraduate or a mature student returning to study
- we are here for you!