Feedback & Complaints

Your feedback is important to us, as it helps us maintain and improve our service. Our anonymous online feedback form has 8 quick questions and will only take a few minutes to complete.

Recent feedback

I think more should be said about this service in fresher’s week (during introductory talks). It really helped me to feel in control of student finance issues at a time when I was ready to give up!!

Very understanding advisor knew exactly what I should do and where to go to do them and find further information.

I felt like all the advice was really honest and the staff was very friendly and I could always find times to come and discuss my issues with them.

She was professional, had knowledge of the questions and case and very helpful.

Made me feel more confident to face the issues I've been struggling with and help to find housing for next year.

I have been advised where to seek further help and my attempt there was successful. I have been awarded money that I was entitled to but didn't know they exist. I am grateful. Thank you.

Complaints

We work within the Code of Practice of the AQS and Advice UK and hope you are happy with our service. If you wish to make a complaint about any aspect of the service please see the Advice Service Complaints Policy & Procedure.

Your complaint will enable us to deal with the issue and take steps to prevent it from happening again.

Contact the Advice Service

The Advice Service remains operating on a virtual basis. The core hours for the Advice Service are between 10am and 4pm. Advice may not be available outside of these hours.

If you would like to speak to an Adviser, then you can complete our online form or email us at advice@rusu.co.uk. A member of the Advice Team will get back to you as quickly as possible, and can offer you advice via email, telephone or Teams in the first instance.

In addition, we are currently offering virtual drop-in advice session on a Tuesday between 5-7pm and Friday between 10am-12:30pm. More information can be found on our Virtual Drop-in page.