Feedback & Complaints

Your feedback is important to us, as it helps us maintain and improve our service. Our anonymous online feedback form has 8 quick questions and will only take a few minutes to complete.

Recent feedback

I think more should be said about this service in fresher’s week (during introductory talks). It really helped me to feel in control of student finance issues at a time when I was ready to give up!!

Very understanding advisor knew exactly what I should do and where to go to do them and find further information.

I felt like all the advice was really honest and the staff was very friendly and I could always find times to come and discuss my issues with them.

She was professional, had knowledge of the questions and case and very helpful.

Made me feel more confident to face the issues I've been struggling with and help to find housing for next year.

I have been advised where to seek further help and my attempt there was successful. I have been awarded money that I was entitled to but didn't know they exist. I am grateful. Thank you.


We work within the Code of Practice of the AQS and Advice UK and hope you are happy with our service. If you wish to make a complaint about any aspect of the service please see the Advice Service Complaints Policy & Procedure.

Your complaint will enable us to deal with the issue and take steps to prevent it from happening again.

Contact the Advice Service

Services which operate within the Advice Service have separate sessions: see their individual pages for further info on how and when to access them.

Following the current situation with the coronavirus (COVID-19), RUSU staff have been asked to work for remotely for the foreseeable future. This includes the staff within the Advice Service.

As a result, the Advice Service is unable to offer face-to-face appointment or a drop-in service at the current time, but we are still able to offer advice to students.

If you would like some support from the Advice Service then please complete our Talk to us form. Alternatively, you can email the service on

Please be assured that an Adviser will get in touch with you as soon as possible, and that we can still offer appointments via other methods (for example, via telephone, Skype or Microsoft Teams).