The Advice Service was awarded the Advice Quality Standard (AQS) in 2013, which provides you with assurance
that the we have met certain criteria that demonstrate a commitment to quality. The AQS is awarded to
organisations who give advice to members of the public on legal issues. Organisations are audited every two
years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills
and knowledge to meet the needs of their clients.
To maintain a quality service and meet AQS requirements the Advice Team work within the following framework.
These standards are reviewed annually.
All about the RUSU advice service.
Who can use the advice service.
The Advice Service is committed to keeping your information according to the following principles, as
required by the Data Protection Act 1998.
RUSU is committed to providing a confidential Advice Service and believes our clients deserve the right
to confidentiality; to protect their interests and to safeguard our services.
We want to hear from people who are dissatisfied with the Advice Service. Complaints help us to identify
problem areas of service delivery and other issues and provide focus on improving practices.
RUSU Advice Service aims to provide a quality service that is acceptable to all our users. If we fail to
do this, we want to know about it.
Advisers must ensure that, in informing clients of a conflict of interest of any sort, confidential
information about another client, employee or member of the Advice Service is not disclosed.
All advisers must follow a strict code of ethics when advising students, as detailed here.
Appointments with the Advice Service by arrangement, or drop in without an appointment.
Services which operate within the Advice Service have separate sessions: see their individual pages for further info on how and when to access them.