The Advice Service was awarded the Advice Quality Standard (AQS) in 2013, which provides you with assurance
that the we have met certain criteria that demonstrate a commitment to quality. The AQS is awarded to
organisations who give advice to members of the public on legal issues. Organisations are audited every two
years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills
and knowledge to meet the needs of their clients.
To maintain a quality service and meet AQS requirements the Advice Team work within the following framework.
These standards are reviewed annually.
All about the RUSU advice service.
Who can use the advice service.
The Advice Service is committed to keeping your information according to the following principles, as
required by the Data Protection Act 1998.
RUSU is committed to providing a confidential Advice Service and believes our clients deserve the right
to confidentiality; to protect their interests and to safeguard our services.
We want to hear from people who are dissatisfied with the Advice Service. Complaints help us to identify
problem areas of service delivery and other issues and provide focus on improving practices.
RUSU Advice Service aims to provide a quality service that is acceptable to all our users. If we fail to
do this, we want to know about it.
Advisers must ensure that, in informing clients of a conflict of interest of any sort, confidential
information about another client, employee or member of the Advice Service is not disclosed.
All advisers must follow a strict code of ethics when advising students, as detailed here.
Services which operate within the Advice Service have separate sessions:
see their individual pages for further info on how and when to access
Following the current situation with the coronavirus (COVID-19), RUSU
staff have been asked to work for remotely for the foreseeable future.
This includes the staff within the Advice Service.
As a result, the Advice Service is unable to offer face-to-face
appointment or a drop-in service at the current time, but we are still
able to offer advice to students.
If you would like some support from the Advice Service then please
complete our Talk to us form. Alternatively, you can email the service on
Please be assured that an Adviser will get in touch with you as soon as
possible, and that we can still offer appointments via other methods (for
example, via telephone, Skype or Microsoft Teams).