Complaints Statement

Unhappy with our service?

RUSU Advice Service aims to provide a quality service that is acceptable to all our users. If we fail to do this, we want to know about it. This will enable us to deal with the specific complaint and prevent similar problems occurring.

We want to hear from you......

If you are not satisfied with any aspect of the RUSU Advice Service or have any suggestions for improvement, please talk to a member of the Advice Service Team.

We have a Complaints Procedure that you can use to raise a formal complaint. This can be found at rusu.co.uk/advice. Alternatively, ask RUSU Reception or a member of the Advice Service Team for a copy.

If you would like to talk to someone about our complaints procedure, please ask a member of the Advice Service Team, or speak to the Advice Service Manager.