Service AIms

We aim to provide practical solutions to emotional issues in a relaxed and friendly environment.

We are members of a number of professional bodies including: AdviceUK, National Association of Student Money Advisers (NASMA), and National Homelessness Advice Service (NHAS). We work closely with other legal advice organisations and the University to provide a quality service.

The Advice Service has been awarded the Advice Quality Standard (AQS) since 2013. The AQS is awarded to organisations who give advice to members of the public on legal issues.

Our role is not to judge, but to empower our clients by explaining options, rights and responsibilities.

Contact the Advice Service

The Advice Service remains operating on a virtual basis. The core hours for the Advice Service are between 10am and 4pm. Advice may not be available outside of these hours.

If you would like to speak to an Adviser, then you can complete our online form or email us at advice@rusu.co.uk. A member of the Advice Team will get back to you as quickly as possible, and can offer you advice via email, telephone or Teams in the first instance.

In addition, we are currently offering virtual drop-in advice session on a Tuesday between 5-7pm and Friday between 10am-12:30pm. More information can be found on our Virtual Drop-in page.