Our Service Aims
We aim to provide practical solutions to emotional issues in a relaxed and friendly environment.
As a team of specialist advisers we provide advice, support and advocacy to students at the University of Reading. Our service is independent, confidential, discrete, non-judgmental, about empowerment and free of charge
The team are professionally trained staff and members of a number of professional bodies including: AdviceUK, National Association of Student Money Advisers (NASMA), and National Homelessness Advice Service (NHAS). We work closely with other legal advice organisations and the University to provide a quality service.
The Advice Service was awarded the Advice Quality Standard (AQS) in 2013. The AQS is awarded to organisations who give advice to members of the public on legal issues.
Confidentiality and discretion are important to us and we meet with students in a private space. Further information regarding confidentiality can be found in our Policies and Procedures.
Our role is not to judge, but to empower our clients by explaining options, rights and responsibilities.