Complaints

When deciding whether or not to complain you should consider whether this is the right approach. An informal discussion with a staff member or a Student Academic Representative might be a useful first step.  

Seeking Advice
Complaints Procedure
Office of the Independent Adjudicator for Higher Education
 

Seeking Advice

The RUSU Student Advisors can advise you on the procedure. Sometimes it is possible to resolve an issue informally and in fact, the first stage of the Complaints Procedure is for you to make a more informal approach to your Head of School or equivalent.

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Complaints Procedure

If you continue to be unhappy and want a situation resolved then the University has its own Complaints Procedure. This is a three stage process and you can find it on the Rules And Regulations page of the University website.

It is important that you make it clear to the University that you are making a complaint and highlight which stage of the complaints procedure you are using. Always keep in mind what you want the outcome to be, ask yourself what do you want the University to do about your complaint. The RUSU Student Advisors can help you put your complaint in writing. 

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Office of the Independent Adjudicator for Higher Education

The Office of the Independent Adjudicator for Higher Education (OIA) are an independent body who look into complaints and appeals that have been through University procedures without a satisfactory outcome for the student. If you feel the University have not followed their own procedures or not been fair within the procedures the OIA may be able to help.

You may find it useful to speak with a Student Adviser before taking your case to the OIA.

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