Service Policies and Procedures

The Advice Service was awarded the Advice Quality Standard (AQS) in 2013, which provides you with assurance that the we have met certain criteria that demonstrate a commitment to quality. The AQS is awarded to organisations who give advice to members of the public on legal issues. Organisations are audited every two years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.

To maintain a quality service and meet AQS requirements the Advice Team work within the following framework. These standards are reviewed annually.

Advice Quality Standard logo

Contact the Advice Service

0118 378 4100
advice@rusu.co.uk

Appointments with the Advice Service by arrangement, or drop in without an appointment.

Services which operate within the Advice Service have separate sessions: see their individual pages for further info on how and when to access them.

Opening Hours for the Advice Service

Term Time
11:00 – 13:30 Monday & Tuesday
14:00 – 16:30 Wednesday
11:00 – 13:30 Thursday & Friday
Vacation Time
11:00 – 13:30 Monday & Thursday
14:00 – 16:30 Wednesday
Endsleigh Insurance
dominos rusu offer

Reading University Students' Union is a registered charity (No. 1158523)

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