Service Policies and Procedures
The Advice Service was awarded the Advice Quality Standard (AQS) in 2013, which provides you with assurance that the we have met certain criteria that demonstrate a commitment to quality. The AQS is awarded to organisations who give advice to members of the public on legal issues. Organisations are audited every two years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.
To maintain a quality service and meet AQS requirements the Advice Team work within the following framework. These standards are reviewed annually.