Academic Advice

We want you to get the best out of your time at the University of Reading, so if you are having academic problems or have concerns about your relationship with the University, we are here to support and advise you.

If you would like help with an academic issues we will be happy to support you. The Advice Service is currently operating virtually, you can contact us by completing our contact form or by emailing

Preparing for Exams

Tips on how best to prepare for exams at all stages of university education.

Complaints to the University

How to make a complaint to the University of Reading in regards to teaching, facilities, and other aspects of university life.

Results Appeals

Explanation of whether you have grounds to appeal exam results and how to deal with that process.

Academic Support for Disabled Students

If you have been assessed as having a disability or think that you may have a disability you may be eligible for special arrangements during exams and other assessed work.

Academic Misconduct

Academic misconduct is when you fail to give other people credit for their ideas. Either intentionally or unintentionally you are taking advantage of someone else’s idea, work or knowledge.


If you have broken one or more of the University’s Regulations of Conduct a penalty may be imposed by a member of staff or a Committee of the University. There is a right of appeal against this via University Procedures.

Exceptional Circumstances

The University considers extenuating circumstances to be unforeseeable or unpreventable circumstances that could have a significant adverse effect on the academic performance of a student.

Contact the Advice Service

The Advice Service remains operating on a virtual basis. The core hours for the Advice Service are between 10am and 4pm. Advice may not be available outside of these hours.

If you would like to speak to an Adviser, then you can complete our online form or email us at A member of the Advice Team will get back to you as quickly as possible, and can offer you advice via email, telephone or Teams in the first instance.

In addition, we are currently offering virtual drop-in advice session on a Tuesday between 5-7pm and Friday between 10am-12:30pm. More information can be found on our Virtual Drop-in page.