We want you to get the best out of your time at the University of
Reading, so if you are having academic problems or have concerns about
your relationship with the University, we are here to support and
If you would like help with an academic issues we will be happy to
support you. The Advice Service is currently operating virtually, you
can contact us by
completing our contact form or by emailing
Tips on how best to prepare for exams at all stages of university
How to make a complaint to the University of Reading in regards to
teaching, facilities, and other aspects of university life.
Explanation of whether you have grounds to appeal exam results and
how to deal with that process.
If you have been assessed as having a disability or think that you
may have a disability you may be eligible for special arrangements
during exams and other assessed work.
Academic misconduct is when you fail to give other people credit
for their ideas. Either intentionally or unintentionally you are
taking advantage of someone else’s idea, work or knowledge.
If you have broken one or more of the University’s Regulations of
Conduct a penalty may be imposed by a member of staff or a
Committee of the University. There is a right of appeal against
this via University Procedures.
The University considers extenuating circumstances to be
unforeseeable or unpreventable circumstances that could have a
significant adverse effect on the academic performance of a
Services which operate within the Advice Service have separate sessions:
see their individual pages for further info on how and when to access
Following the current situation with the coronavirus (COVID-19), RUSU
staff have been asked to work for remotely for the foreseeable future.
This includes the staff within the Advice Service.
As a result, the Advice Service is unable to offer face-to-face
appointment or a drop-in service at the current time, but we are still
able to offer advice to students.
If you would like some support from the Advice Service then please
complete our Talk to us form. Alternatively, you can email the service on
Please be assured that an Adviser will get in touch with you as soon as
possible, and that we can still offer appointments via other methods (for
example, via telephone, Skype or Microsoft Teams).