Academic Advice

We want you to get the best out of your time at the University of Reading, so if you are having academic problems or have concerns about your relationship with the University, we are here to support and advise you.

If you would like help with an academic issues we will be happy to support you. The Advice Service is currently operating virtually, you can contact us by completing our contact form or by emailing

Preparing for Exams

Tips on how best to prepare for exams at all stages of university education.

Complaints to the University

How to make a complaint to the University of Reading in regards to teaching, facilities, and other aspects of university life.

Results Appeals

Explanation of whether you have grounds to appeal exam results and how to deal with that process.

Academic Support for Disabled Students

If you have been assessed as having a disability or think that you may have a disability you may be eligible for special arrangements during exams and other assessed work.

Academic Misconduct

Academic misconduct is when you fail to give other people credit for their ideas. Either intentionally or unintentionally you are taking advantage of someone else’s idea, work or knowledge.


If you have broken one or more of the University’s Regulations of Conduct a penalty may be imposed by a member of staff or a Committee of the University. There is a right of appeal against this via University Procedures.

Extenuating Circumstances

The University considers extenuating circumstances to be unforeseeable or unpreventable circumstances that could have a significant adverse effect on the academic performance of a student.

Contact the Advice Service

Services which operate within the Advice Service have separate sessions: see their individual pages for further info on how and when to access them.

Following the current situation with the coronavirus (COVID-19), RUSU staff have been asked to work for remotely for the foreseeable future. This includes the staff within the Advice Service.

As a result, the Advice Service is unable to offer face-to-face appointment or a drop-in service at the current time, but we are still able to offer advice to students.

If you would like some support from the Advice Service then please complete our Talk to us form. Alternatively, you can email the service on

Please be assured that an Adviser will get in touch with you as soon as possible, and that we can still offer appointments via other methods (for example, via telephone, Skype or Microsoft Teams).