Emergency Contact

There may be occasions where you feel you require urgent advice or support, below are useful contacts in the local area and nationwide.


Medical attention

If you’re feeling unwell and you need medical attention, you can visit the Northcourt Avenue Medical practice (if you’re registered). Information on how to contact the medical practice can be found by clicking here

The medical practice has an out of hours NHS service (Westcall) you can contact them by calling the NHS telephone line 111. If you are not registered with the Northcourt Avenue Medical practice you will need to make contact with your own GP or if you require urgent help but it is not a medical emergency or life-threatening situation, you can also call the NHS telephone line 111 for advice.

If you need dental care, please make contact with your dentist or register with a dentist in the local area to book an appointment. If you require out of hours dental care you can all the NHS telephone line 111.


What if it is an emergency?   

When on campus (including in University accommodation) you can call the University Security Service. For general enquiries you can call 0118 378 7799 or in an emergency, you can call 0118 378 6300.

If you have an emergency such as someone is at risk of being injured, being threatened, a crime is being committed or has been committed or you, there is a fire or someone else has a medical emergency.  You can call the emergency telephone line 999 and they will be able to offer advice and help.

If you have urgent concerns about your mental health, you could make contact with the University Counselling and Wellbeing Service. You will need to register if you haven’t already and you can then make an appointment and see a training specialist. Contact details for the University Counselling and Wellbeing Service can be found by clicking here

If it is out of hours, you can call the Berkshire NHS Crisis number 0300 365 0300 and they will be able to offer support and advice.

Alternatively, you could phone the Samaritans, they operate a 24-hour listening service and can be contacted on 0118 926 6333. Alternatively, you may prefer to email them and additional information on how to do this, can be found by clicking here

Papyrus is a service staffed by trained mental health professionals and they offer telephone and text services. Papyrus is open Monday – Friday (10.00 – 22.00) and weekends (14.00 – 17.00). You can contact them by phone on 0800 068 41 41 or text 07786 209697. Further information about the service can be found by clicking here


Other useful contacts

Your personal tutor

University hall wardens: https://www.reading.ac.uk/internal/personaltutor/Directory/pt-Wardens.aspx

Chaplaincy Centre: http://www.reading.ac.uk/chaplaincy/

Student Disability Service: https://www.reading.ac.uk/internal/personaltutor/Commonissues/pt-Disability.aspx

Talking Therapies: http://www.talkingtherapies.berkshire.nhs.uk/

Drug and alcohol support: https://www.rusu.co.uk/advice/drugandalcoholadvice/

Gambling support: http://www.gamcare.org.uk/

University Harassment Advisers https://www.reading.ac.uk/web/FILES/humanresources/humres-harassment_adviser_profiles_and_contact_details_April_2016.pdf


You can also make contact with the RUSU Advice service by emailing advice@rusu.co.uk or calling 0118 378 4100 and an adviser will get back to you as soon as possible.

Contact Us

0118 378 4100

Come to RUSU's main reception.
Appointments by arrangement, or drop in without an appointment.

Opening Hours

Term Time
11:00 – 13:30 Monday & Tuesday
14:00 – 16:30 Wednesday
11:00 – 13:30 Thursday & Friday
Vacation Time
11:00 – 13:30 Monday & Thursday
14:00 – 16:30 Wednesday
Drug & Alcohol Support (term time only)
11:00 – 13:30 Every other Thursday
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