Get Advice

Talk to us

Have you got an issue or question you feel the Advice Service can help with? Please complete this form and a member of the Advice Team will contact you.

Please note: We are currently experiencing a high volume of enquiries concerning Academic Advice. If you have completed this online form to get Academic Advice from our service – for example, because you have been invited to an Academic Misconduct meeting, you would like help with an Extenuating Circumstance or because you want to appeal or complain to the University - please be assured that the Advice Service will get back to you as soon as possible. We understand that this is a stressful time for you and we do want to support you as quickly as we can. If you are worried that we have not got back to you, you can email us on advice@rusu.co.uk.

Section 1

Your full name

Date of birth

Telephone number

Email address

Course Title

Preferred method of contact

Section 2

The following information is requested as it may be relevant to the support the Advice Service provides you with (depending on the nature of your case).

However, in all instances, we also use this information anonymously for statistical purposes, to help us to report on and to improve our service. Please leave blank any information which you do not want the Advice Service to use for this purpose.

Fee status

Academic status

Your Nationality

Gender

Ethnic Origin

Do you consider yourself to have a disability or a mental health difficulty?

Yes

No

Prefer not to say

If you have ticked to confirm that you have a disability or mental health difficulty and are happy to provide us with as much additional details as you are comfortable with, please do so below

Please tick here if there are any adaptations we can make which would support you whilst seeking advice from our service. The Adviser will be able to discuss these with you.

Yes, I require to be contacted to discuss adaptations for service support

Section 3

Give brief details about your enquiry

How did you find out about this service?

If you have recently emailed the Advice Service and been asked to complete this form by an Adviser, please enter their name here.

Advice Service terms and conditions

I acknowledge that the Advice Service will keep a record of my case.
I agree to my information and case records being accessed and audited by a person/organisation appointed by RUSU.
I understand that an Adviser will only act on my behalf or discuss my case with other parties with my permission, unless they have identified that I may be at risk of harm to myself or others, or for them to not do so would break the law.
I am happy for the Advice Service to contact me to request anonymous feedback.

We ask you to:

Treat Advisers, as well as other staff and visitors within the Advice and Representation Centre, in a courteous manner;
Tell us if you are unable to attend an appointment;
Keep us informed of any changes that may affect your case;

We will:

Explain your rights and responsibilities and help you decide what to do;
Put advice/information in writing (this may be via email) as appropriate;
Contact other parties on your behalf (with your permission);
Make every reasonable effort to contact you, but we will presume you no longer wish to use our service if you do not respond;
Keep a copy of your record for six years, after which time it will be securely destroyed, in line with our Data Storage and Destruction Policy;
Upon request, provide you with access to any data we hold on you electronically or on paper. Further details are in our Data Protection Statement, which is available from your Adviser or the RUSU Data Protection Officer.

By ticking the box, you are agreeing to our terms and conditions