Get Advice

Talk to us

Have you got an issue or question you feel the Advice Service can help with? Please complete this form and a member of the Advice Team will contact you.

Please note we are working with a reduced staff team and therefore we may not be able to respond to your enquiry within the usual timescales, however, we will endeavour to respond to you as soon as possible. If you are concerned you are welcome to email us at advice@rusu.co.uk

Section 1

Section 2

The following information is requested as it may be relevant to the support the Advice Service provides you with (depending on the nature of your case).

However, in all instances, we also use this information anonymously for statistical purposes, to help us to report on and to improve our service. Please leave blank any information which you do not want the Advice Service to use for this purpose.

Ethnic Origin
White
Mixed
Asian or Asian British
Black or Black British
Middle Eastern
Chinese or other ethnic group
Do you consider yourself to have a disability

Please tick here if there are any adaptations we can make which would support you whilst seeking advice from our service. The Adviser will be able to discuss these with you.

Section 3

Advice Service terms and conditions

  • I acknowledge that the Advice Service will keep a record of my case.
  • I agree to my information and case records being accessed and audited by a person/organisation appointed by RUSU.
  • I understand that an Adviser will only act on my behalf or discuss my case with other parties with my permission, unless they have identified that I may be at risk of harm to myself or others, or for them to not do so would break the law.
  • I am happy for the Advice Service to contact me to request anonymous feedback.

We ask you to:

  • Treat Advisers, as well as other staff and visitors within the Advice and Representation Centre, in a courteous manner;
  • Tell us if you are unable to attend an appointment;
  • Keep us informed of any changes that may affect your case;

We will:

  • Explain your rights and responsibilities and help you decide what to do;
  • Put advice/information in writing (this may be via email) as appropriate;
  • Contact other parties on your behalf (with your permission);
  • Make every reasonable effort to contact you, but we will presume you no longer wish to use our service if you do not respond;
  • Keep a copy of your record for six years, after which time it will be securely destroyed, in line with our Data Storage and Destruction Policy;
  • Upon request, provide you with access to any data we hold on you electronically or on paper. Further details are in our Data Protection Statement, which is available from your Adviser or the RUSU Data Protection Officer.