The Advice Service have become aware of an issue with their inbox advice@rusu.co.uk. If you have or need to contact the Advice Service, please complete our online form and we will make sure that these messages are passed onto an appropriate adviser and responded to as soon as possible. We apologise for any inconvenience whilst we rectify this situation.
The Advice Service is currently operating a virtual service, whilst the current pandemic situation persists. We are still supporting students via email, phone or Teams. Please complete our contact form. Thank you for your understanding.
Wherever you choose to live, your accommodation is a very important part of your life as a student.
The RUSU Advice Service supports students with a wide range of accommodation issues including contracts, tenancy deposits, safety in your home, ending your tenancy and moving out.
Our Housing Advisers can also help if you are having problems with the property, your landlord or your housemates.
Please note that we cannot help students find specific accommodation but we do have useful information on who to contact, where to look and things to consider before signing your contract.
Our Housing Advisors have answered your questions and concerns about housing during the pandemic.
A compilation of information about the effects of COVID-19 on students in regards to finance and housing.
Reading Borough Council Housing Enforcement are here to talk to you and are working in partnership with the RUSU Advice Service in running a regular drop-in service.
A guide to finding accommodation in university halls, private halls and other accommodation options.
This Guide should be used by students in privately rented accommodation who have an Assured Shorthold Tenancy (AST) and are dissatisfied with deductions from their deposits.
There are various issues to consider whilst living in rented accommodation. These may include cost of renting, managing bills and your budget, and dealing with repairs.
This information leaflet relates to privately rented accommodation and sets out the responsibilities of landlords and tenants in relation to disrepair.
Damp is moisture which affects your house. It can damage the property and can have an impact on your health.
Planning your move will help you to get back your deposit at the end of your tenancy.
Ending your tenancy agreement may not be easy, especially if the landlord does not agree. It is important that you end the agreement correctly.
Services which operate within the Advice Service have separate sessions: see their individual pages for further info on how and when to access them.
Following the current situation with the coronavirus (COVID-19), RUSU staff have been asked to work for remotely for the foreseeable future. This includes the staff within the Advice Service.
As a result, the Advice Service is unable to offer face-to-face appointment or a drop-in service at the current time, but we are still able to offer advice to students.
If you would like some support from the Advice Service then please complete our Talk to us form. Alternatively, you can email the service on advice@rusu.co.uk
Please be assured that an Adviser will get in touch with you as soon as possible, and that we can still offer appointments via other methods (for example, via telephone, Skype or Microsoft Teams).