Moving Out

This page only applies to moving out at the end of your tenancy. If you want to move out before the end date of your tenancy, we have a separate guide for leaving your tenancy early.

Planning your move will help make the process easier and less stressful. It will also help increase your chances of getting your full deposit back at the end of your tenancy. Your landlord can make deductions from your deposit for damage or extra cleaning costs, so do not leave the cleaning until the last minute.

Make every effort to leave the inside and outside of the premises in a clean and tidy state. You should leave the property and its contents in the same condition as it was let to you, allowing for reasonable wear and tear through normal use.

Once you have cleaned up try to arrange with your landlord or agent to meet you to look over the property before you move out. This may give you the chance to re-clean areas the landlord is not happy with. Just before you move out, you should then arrange for a final inventory when the house is empty and all cleaning has been done.

When you leave your property your landlord or agent may try to implement fees, charges or services. Under the Tenants Fee Act 2019 there are only certain things that a landlord/agent can lawfully charge you for.

Some helpful information can be found here:

Contact the Advice Service

The Advice Service remains operating on a virtual basis. The core hours for the Advice Service are between 10am and 4pm. Advice may not be available outside of these hours.

If you would like to speak to an Adviser, then you can complete our online form or email us at A member of the Advice Team will get back to you as quickly as possible, and can offer you advice via email, telephone or Teams in the first instance.

In addition, we are currently offering virtual drop-in advice session on a Tuesday between 5-7pm and Friday between 10am-12:30pm. More information can be found on our Virtual Drop-in page.