This is one of the most common reasons people have their deposit taken! Where the property has not been left in a clean state, professional cleaning charges can run to hundreds of pounds, particularly for large properties. Here is a checklist of what to clean in your property:

  • Clean the cooker – oven, shelves, trays, hobs and extractor fan.
  • Fridge/Freezer – empty, clean shelves, defrost freezer, switch off and leave the doors open.
  • Cupboards – empty, clean inside and shelves.
  • Sinks/baths/showers/toilets – wipe clean, ensure hair/soap residue is removed from plugs, remove any limescale and check water is flowing freely. Change shower head if necessary.
  • Vacuum all communal areas and bedrooms.
  • Try to remove stains from carpets, floors, walls and skirting boards.
  • Remove all posters and other wall hangings and check that no damage has been caused to the walls.
  • Clean and hang curtains properly.
  • Clean the inside of your windows, including sills.
  • Check your tenancy agreement to see if you are responsible for cleaning the outside of the windows.
  • Put any furniture provided back in its correct place in the property.
  • Empty all bins.
  • Remove all rubbish from the property.
  • If you have a garden/outside space, tidy this area, mow the lawn, cut back any overgrown shrubs.

Contact the Advice Service

Services which operate within the Advice Service have separate sessions: see their individual pages for further info on how and when to access them.

Following the current situation with the coronavirus (COVID-19), RUSU staff have been asked to work for remotely for the foreseeable future. This includes the staff within the Advice Service.

As a result, the Advice Service is unable to offer face-to-face appointment or a drop-in service at the current time, but we are still able to offer advice to students.

If you would like some support from the Advice Service then please complete our Talk to us form. Alternatively, you can email the service on

Please be assured that an Adviser will get in touch with you as soon as possible, and that we can still offer appointments via other methods (for example, via telephone, Skype or Microsoft Teams).