Your Deposit

Discuss the return of your deposit with your landlord prior to moving out. If there are no issues, your deposit should normally be returned within 10 days of moving out of the property. Your landlord is likely to undertake a check-out inspection/inventory and they will compare this with the check-in inventory to decide if any deductions are to be made from your deposit.

It is common for landlords and tenants to disagree over what should be deducted from the deposit at the end of the tenancy – you can try to negotiate with your landlord until you reach a mutual agreement.

Charges can be made for:

  • Exit inspections
  • Damage caused by tenants or guests
  • Extra cleaning charges
  • Unpaid rent
  • Missing items on the inventory
  • Changing the locks if keys aren’t returned
  • Removal of rubbish/tenant items left behind

Charges can't be made for:

  • Fair wear and tear
  • Charging full price for items that were used when you moved in
  • Unpaid rent
  • Unpaid utility bills (unless bills are included in your rent)
  • Replacing household items worn from normal use
  • Breaking a clause of the contract (unless your landlord has suffered a financial loss due to this

Contact the Advice Service

Appointments with the Advice Service by arrangement, or drop in without an appointment.

Services which operate within the Advice Service have separate sessions: see their individual pages for further info on how and when to access them.

Drop-in times for the Advice Service

Term Time
11:00 – 13:30 Monday & Tuesday
14:00 – 16:30 Wednesday
11:00 – 13:30 Thursday & Friday
Vacation Time
11:00 – 13:30 Monday & Thursday
14:00 – 16:30 Wednesday