FAQ

We have provided an extensive list of answers to questions that students have asked over the course of this year.

If you have a question that isn't answered here, please contact us on Facebook, Twitter, Instagram, or by email at enquiries@rusu.co.uk.

RUSU

Reading University Students' Union (RUSU) is an independent student-led charity that supports and represents students at University of Reading. Visit our website for more information.

All registered students are automatically members of Reading University Students’ Union (RUSU).

Please email us at rusu.websupport@reading.ac.uk and we'll do our best to help you out. Please provide the email address you're signing up with, and a clear description of the issue you are having including any error messages.

Please note: If you haven't received your validation email, please check your junk/spam folder. During times of high demand validation emails may be delayed. But don't worry, it will come to you.

We’re still primarily connecting digitally. Check out some digital spaces the student community uses to connect with each other:

The majority of the RUSU building and outlets are open from 15th September 2020. Please see our ‘RUSU Covid-19 Safety Measures’ FAQ for more detail on safety measures implemented.

Reception is now open 10-4 Monday to Friday

The Nursery is now open.

The Merch Store opens on 18th September, 10-4 Monday to Friday. Online ordering and click and collect is available now.

Mojos bar is open 12pm - 12am, Monday to Saturday, from the 15th September.

Mondial (Starbucks) opening times are as follows:

  • 15th – 18th September: 9:30am – 4pm
  • 19th & 20th September: 10am – 4pm
  • 21st September onwards: 8:30am – 6pm Monday to Friday

The Study is now open Monday to Friday, 9-5. Last entry is 4pm. All Campus Cards are enabled for access at the front door.

The advice service is open for virtual appointments 10-4 Monday to Friday.

Student Activities is open 9-5 Monday to Friday.

Bubble Tea is now open for Takeaway on Monday to Friday, 11am to 5pm, on site or via the Deliveroo App.

For all opening times as of Monday 21st September, visit our full list.

Firstly, log in to the RUSU website via your office 365 account (this is usually a two letter then six number code followed by @student.reading.ac.uk) and login with your password. You may also need access to your phone for a validation code. If you have any trouble please drop an email to the Activities Department or to RUSU Web Support.

Once on the page navigate to the top toolbar and hover over the ‘Student Activities’ section. This will then create a drop-down list of student groups; the first four are the main ones: societies, sports, volunteering and media. Click on the page you are looking for—this will open up the webpage that will give you options to further refine your search. (For example, if you are looking for Chess society, you would click on societies, scroll down and then click on Hobbies and Interests, and then find Chess on the list.)

Each society page will have: contact details (usually Facebook or email), a description of what the society offers, the committee members, and an online check out to buy your membership. You can then follow the on-screen instructions.

If you have any questions or issues, you can email a society or get in contact via Facebook first before paying the membership fee. In addition, you can contact Alex, your activities officer, or the Activities Department with any further questions.

Student Officers

Yes, your Full-Time Officers are all contactable digitally and are continuing to work normal hours. You can contact them via email or their Facebook pages, details of which you can find on the Full-time Officer pages.

Venue/Events

We are currently close for summer and are busy planning Freshers events for 2021!

Keep an eye on our socials and event page for more details about these events very, very soon!

We are currently closed for summer, but out Knights Cafe is open from 10am - 4pm and can be found in our commercial area in RUSU.

In term time, Mojos Bar is open from 12pm. There is no need to book for the daytime, just head down and find a table. All our evening club events run from 10pm-2am, these events will follow Government guidance and comply with Covid restrictions and regulations, of which we will update when we are re-opening.

To attend events at RUSU, you will need to book via our Eventbrite page. All terms & conditions for these events will be outlined in the event pages on Eventbrite.

We endeavour to ensure that all our events comply with Government guidance in line with covid-19 restrictions and are regularly updated.

If you have symptoms of Covid-19 or a positive test, stay home and do not attend the venue or events.

Ensuring that you are taking regular lateral flow tests, and getting negative results, especially before you attend an event will help stop the spread of Covid-19.

Although wearing face coverings is not required by law, we encourage you to wear one when moving around in our commercial areas.

On entry to the building, you will see the NHS track & trace. While it is not required by law, it is requested that you are signing into the venue via track & trace when entering.

Just inside the door & located throughout the students' union there will be touch free hand sanitiser dispensers. We request that you use these when entering and throughout your time here.

We are now cashless, contact-free payment is the only way to pay at the venue.

Security staff are on duty on our busier evenings. If you have any concerns about the behaviour of other attendees, please let them know or report it to a member of the bar staff.

Advice & Support

The advice team continues to offer support for students with academic, housing or money issues. If you feel you need support, in the first instance contact them through the online form. Although they are not able to offer face to face advice, Advisers will be happy to provide support by email, phone or Teams during usual office hours (10:00-17:00, Monday-Friday). The advice team have compiled a comprehensive document with information about the effects of COVID-19 on students in regards to finance and housing.

For support with your assessments, you can

  • Contact your Support Centre – login to RISIS and use the Ask A Question service
  • Contact your Academic Tutor
  • Email take-home-exams@reading.ac.uk

For general academic support, you can:

For PGR academic support, you can:

  • Contact your Supervisor
  • Contact the Grad School

For financial support you can:

See below for welfare resources:

Supporting Yourself

Additional Support

In An Emergency

  • Your Doctor/ GP Surgery – you can request an emergency appointment.
  • NHS non-emergency advice – call 111 (available 24/7).
  • Emergency Services – 999.
  • University Security – 0118 378 7799 (non-emergency)/ 0118 378 6300 (emergency).
  • The Samaritans – 116 123 (available 24/7).
  • Berkshire NHS mental health crisis number – 0300 365 0300 (available 24/7).

See below for contacts:

For advice on Visas, contact immigration@reading.ac.uk. For any other advice contact the RUSU Advice Service.

Visit the Housing Advice section of our website for up-to-date housing advice, including Housing and Covid 19 FAQs answered by our Housing Advisers. See below for other housing advice resources:

See below for career support resources:

Student Discount

Formerly known as the NUS Extra card, TOTUM gives you access to student discounts and deals on food and fashion, tech and travel, and everything in between. The TOTUM card costs £14.99 for a year (multiple-year options are available) and offers a huge number of discounts online and in the high street. You can purchase your TOTUM card online.

If you are an international student or regularly travel abroad, you can take advantage of a free one-year subscription to ISIC for no additional cost. Additionally, all students are eligible for free access to TOTUM Lite, a new offering of specially selected student discounts.

Your Course

You can find enrolment information including key dates on the University's online enrolment page.

It may be possible to change it depending on what course you are on and which course you want to change to, but you will need to contact your department to discuss the options available to you.

Please contact your Academic Tutor or the Programme Director for your course and they will be able to help. Alternatively, get in touch with the RUSU Advice Service.

Contact the RUSU Money Advisers through the online form.

Accommodation

Getting Around

You can download a campus map from the University website or pick one up from RUSU reception when the building is open.

There are three cash machines on campus. One is within the Students' Union building, around the corner from our Student Activities Centre. The others can be found next to the entrance of the Co-op and outside the campus branch of Santander.

There is the Co-Operative, where if you have a TOTUM card you are entitled to a 10% discount on all food items. A small selection of shops can be found on Christchurch Road near the Sportspark, and other major supermarkets can be reached by bus/car.

There are various doctors' surgeries located around campus. The University Medical Practice can be found in Northcourt Avenue, a 10 minute walk from the Whiteknights campus. You can register online or during Welcome Week. Chancellor House Surgery is located on Shinfield Road opposite the Whiteknights campus entrance. Representatives from the surgery will be at the Societies and Sports Fayres during Welcome Week so you can talk to them and register with them then.

Student Loan

Your loan is paid in three instalments at the beginning of each term. The first instalment should be paid into your bank account once you have registered as starting the course. This should happen when you pick up your university student card. If problems occur you can find help at the RUSU Advice Service or the Student Services Help Desk.

International Students

RUSU COVID-19 Safety measures

We understand that students and staff might feel concerned when returning to campus. The RUSU building is open from the 15th September with meticulous safety measures implemented. We want you to feel safe in our building, so please see how we’re making our spaces as safe as possible:

  • We are operating table bookings, table service, and cashless transactions. For more information on this, contact our events team.
  • One-way systems and floor signage are in place to encourage social distancing.
  • Face coverings are required in retail areas and whilst moving around the building.
  • Maximum capacities for all areas have been individually calculated to ensure social distancing can be implemented.
  • Hands-free hand sanitising stations have been installed at all exits and entrances and at key points throughout the building.
  • Perspex screens have been installed at face-to-face advice and retail areas, as well as reception.
  • Our Advice service are running sessions online.
  • A thorough COVID-19 cleaning regime has been implemented on a 24 hour a day schedule.
  • The RUSU building and The Study have been electrostatic wrapped with high level, broad spectrum disinfectant cleaner. This stays on all treated surfaces for up to 30 days and will be repeated on a monthly basis. RUSU have committed to undertake this highly effective precaution against COVID19 for your safety.
  • Cleaning stations for personnel have been placed at key points in the building.
  • Risk assessments have been completed and actioned to promote the safety of staff, students, and all users of the building.

We ask you to please respect your fellow students and adhere to advice provided by RUSU. We encourage enjoyment of our spaces in a safe and responsible manner. We appreciate your co-operation. If you have any concerns about the safety measures implemented, please contact us at enquiries@rusu.co.uk, or send us a message via our social channels.

Complaints

For complaints related to Covid-19, fill out the complaints form. For all other complaints, draft your statement and compile evidence to studentcomplaints@reading.ac.uk. If you need support with making a complaint Contact the RUSU Advice Service.

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