RUSU is here to represent your voice. Over the last week, it is clear we
have not done this as effectively as we or you would have liked, so we owe
you an apology.
With such a fast-moving global crisis, we have made representations to the
University in an incredibly fast-paced and short space of time. We realise
that it has been a challenge to keep up with student feedback in order to
best represent your voice prior to key meetings taking place and we have
not done enough to represent you in asking the University to adopt a no
detriment policy. We recognise that at times we have got it wrong. We need
to do more and we need to do it better, and respond in such a way that
best reflects student voice despite the time pressures placed upon us all.
We also want to improve our feedback to you around what we have been doing
to represent the views you have already expressed so we can be more
transparent with our members.
Please understand that over the last few weeks we have been continually
expressing your concerns to the key University staff working on these
projects and demand they respond to them. We have raised your concerns on
matters such as health and wellbeing, finances, academic matters and more
specifically the no detriment policy. Alongside this we have successfully
pushed the University to give accommodation refunds for summer term.
We are bringing together all the issues you have raised, sharing them
with the University, and ask they be considered when making decisions
and responded to in order to keep the student body informed.
To ensure we remain transparent to our community, we will share these in
an open letter format, so you know exactly what representations we are
making on your behalf.
We have already been requesting that the University run a live Q&A so
they can directly respond to your concerns; we will continue to push for
We have always valued and will continue to value your feedback and
concerns about your University experience. We ask that you continue to
share your feedback and concerns about your University experience and want
to thank you for your feedback so far. Please keep sending them. Please be
assured that we have always and will continue to monitor student feedback
that is received directly from our members on the various official RUSU
channels or indirectly through your RUSU Reps. Please note that due to the
volume of communications, we are unable to respond individually but will
make a more concerted effort to keep you better informed as outlined
We are working in unprecedented times and it has been extremely difficult
to navigate our way through this situation. We understand you might be
frustrated, stressed and in some cases angry. Please note that we
recognise we have made some mistakes so please keep your words kind and
constructive so we can go forward and represent your views more
We hope you understand that we acted in such a way that we believed was in
the best interests of students, but this time we got it wrong. We care an
incredible amount about the student community, so we hope you can accept
Zeid, Gemma, Molli, Fifi and Daisy
Your student officers 2019/20