Our Service

At RUSU we're committed to ensuring that your meeting or conferencing needs are fully catered for with efficient service and unbeatable value. We have set out the following plans to detail exactly how we intend to achieve these goals for you.

Before Your Event

Information and communication are the key to stress-free event planning and we are committed to

  • Responding to your enquiry on the same day
  • Dedicating one selected member of the Hospitality Team to be your sole contact
  • Providing a Conference Package Offer that clearly states all details and making budgeting simple with our Delegate Package Rates.
  • Reconfirming your schedule with you before your arrival

We will be as flexible as possible in accommodating last-minute changes and requests. Any shortcomings will receive our immediate attention to ensure the continued success of your event. Our business objective is to achieve a successful partnership with your company and for RUSU to be recognised as the preferred venue for conference organisers in Reading.

On Arrival

We want you to feel relaxed and confident on the day of your event so we intend to

  • Greet you in person by your Conference Host, your contact throughout your event
  • Confirm your agenda and show you the full facilities
  • Ready the room/s booked at least one hour before the event is set to start on request

During Your Event

We take care to ensure that you have a smooth and trouble-free meeting by

  • Agreeing a message service with you that ensures prompt delivery and minimum disruption to your event
  • Making your timetable our timetable

Before You Leave

Your Conference Host will meet with you to ensure we have met your expectations and fulfilled our committments. Your feedback invaluable to us as it helps us to continuously improve the quality offered by our Hospitality Team.

Price Match Guarantee

We are confident that we offer the best value Conference and Meeting packages in Reading. If you find a similar venue at a lower rate, let us know and we will beat that quote by 10%

Service Promise

From the initial enquiry to the completion of a successful event, we appreciate that every detail has to be just right. When you entrust us with your event, you can be assured that we at the RUSU will deliver the contracted services in a professional and efficient manner.